Hi, Kate: Looks like you used the Custom Title field instead of the comments field.
To get to the comments field, click on the user's profile. click "Admin Functions" on the left-hand menu. Under Desired Action, choose Add Note About Member(s). This will bring up a field where you can put your comment. Click Submit.
In case you can't find your way back to that custom title to remove it, it's on the same page, same dropdown, but this time, choose Set Custom Member Title, and erase the comment you added earlier.
